Dana Walden Jewelry Return Policy
Our jewelry is created with the highest ethical standards and superior craftsmanship. You can shop with confidence, knowing that if for any reason you are not satisfied, you may take advantage of our 7-day return policy. Read further for details and next steps.
Merchandise Must be Undamaged and Unworn. The item must be returned in its original, undamaged, unworn condition with any tags attached, within 7 days of the initial shipment. Discounted items (or orders where a discount has been offered) are not returnable or exchangeable. Items that have been rushed, re-sized, custom designed, customized/engraved, previously exchanged, featuring custom sourced center stones, eternity style rings, or rings that have been serviced by another party are not returnable or exchangeable. International orders and orders being shipped outside of the continental US are final sale. Please note that shipping charges are non-refundable and we do not pay for shipping, duties or taxes of items returned to us.
Please be advised that our return policy does not allow for trade-ins, upgrades, or buying-back previously purchased engagement rings. Once a ring has been in your possession for over 7 days, we cannot offer you a refund/exchange/credit and your purchase is final sale.
How to Return Your Jewelry for Refund or Exchange
Step 1. Request a Return Authorization Number (RAN)
Please send an email to ClientServices@danawaldenbridal.com with "CREATE A RETURN/EXCHANGE" in the subject line within 7 days of receiving your order.
Please include details on why you would like a a return or exchange in your email.
You will receive an RAN number within 24 hours, after which you may return your item. Please write the RAN number on the bottom of your original invoice and include that piece of paper in your package.
Step 2. Return Your Order
The email you receive with your RAN number will also include detailed shipping instructions, so watch for those and read them carefully. *PLEASE DO NOT SHIP JEWELRY BACK TO US WITHOUT A RAN NUMBER BEING ISSUED.*
Ship your package insured for the total value of the contents, and request a return receipt from the shipper so that you will receive confirmation that the package has reached Dana Walden Studio. At the time of this writing, we recommend you return your items via US Postal Service Registered Mail™. FedEx® and UPS® will not insure merchandise over $500.
Please be sure to carefully enclose each piece in its original packaging with the proper padding. Each piece must be returned with all of the original documentation (i.e. invoice, diamond certification, etc) and any gifts included with purchase. Dana Walden is not responsible for lost or damaged items during transit. Your refund will be issued in approx. 10-14 business days from the day we receive your package.
Repair Policy
We are always happy to repair any of your Dana Walden Bridal jewels to the best of our ability. Since our jewelry is custom made to order with a variety of different gems and metals, the price of your repairs may fluctuate depending on current market/pricing/availability of the materials required to make the repair in question. Additionally, some materials for one-of-a-kind pieces may not be available for exact replacement.
We recommend that you always have your ring worked on by Dana Walden Bridal staff ONLY. If you have a third party work on your ring, we aren't responsible for the quality of the third party's work and reserve the right to refuse service if further repairs are requested following a third party's work. Damage caused by third party repairs of Dana Walden jewelry will void your Dana Walden Warranty.
Dana Walden Bridal reserves the right to refuse service(s) for any reason including requests that may go against the expert advice of our designers, requests that may be deemed a liability to the integrity of our jewelry or overall business standards, and/or other client-requested modifications that may result in any possible risk to the wearer.
How to Return Your Jewelry for Repair(s)
Step 1. Request a Service Authorization Number (SAN)
Send an email to ClientServices@danawaldenbridal.com with "REPAIR REQUEST" in the subject line.
Please include detailed information on the nature of your repair, such as whether or not your ring has undergone any blunt trauma.
You will receive an SAN number and return shipping fee within 24 hours, after which you may return your item. Write this code on the bottom of your original invoice, to be included in your package.
Step 2. Return your Order
The email you receive with your SAN will also include shipping instructions, so be sure to read that message carefully.
If you are local, you can schedule studio drop off and pick up appointments at certain service hours. Visit our Cleaning & Repairs page to learn more.
Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Dana Walden (FedEx® and UPS® will not insure merchandise over $500.)
Please be sure to carefully enclose each item in its original packaging with the proper padding. The package must be insured for the total purchase amount. We will not be responsible for lost or damaged items during transit.
Send an email to ClientServices@danawaldenbridal.com for a Service Authorization Number (SAN) before sending any products for repair. We will follow-up with next steps and an estimated price range for your repair. Please note, the actual price of your repair will be determined when we can inspect and verify the estimated price in person after a proper assessment of the damage. The final cost of the repair could me more or less than the initial estimate.
Repair Time
Servicing time varies depending on the nature of the repair and whether you request your repair during peak business times, such as Valentine's Day, Winter Holidays including Christmas, and other such holidays when our small business can get quite busy. We will provide you with an estimated delivery date and associated costs after inspection.
For more details on current repair timelines and more, please visit our Cleaning & Repairs page.
FINE PRINT: Cleaning & repair services by drop off or mail are "at your own risk." If we find that your ring is need of repair during our cleaning session (i.e. loose prongs, missing diamonds, etc.), we will send you an email with a description of our inspection findings and pricing for the repair(s) for your approval/ feedback. It is not uncommon for small diamonds from pavé and micro pavé to come loose during cleanings because of excess dirt build-up and/or worn prongs. If this happens during cleaning, we will notify you immediately and there will be a repair fee for replacing and re-setting these diamonds, if that is the path you choose to take. Alternatively, we can complete the cleaning and return your ring to you for repair at a later date. We will need to keep your engagement ring for approx. 10-14 business days OR 2-3 weeks during peak times/ holiday season to inspect your ring and to complete requested cleaning/repair(s). This timeline is subject to change if inspection reveals other work needs to be done and will will keep you looped in every step of the way. Ultimately all work is subject to your approval before we begin repair(s). Additionally, Dana Walden Bridal reserves the right to refuse service(s) for any reason including requests that may go against the expert advice of our designers, requests that may be deemed a liability to the integrity of our jewelry or overall business standards, and/or other client-requested modifications that may result in any possible risk to the wearer.